STANDARD SHIPPING
Dispatch Window: All orders require 1-3 business days from placement until shipping. Please note this can be longer during holiday or sale periods.
Australia Post shipping to Canada is approximately 4-14 days after dispatch, depending on the holiday season.
DHL Express Shipping is not currently available.
Free Shipping Available
Canada C$150.00 CAD
Free shipping thresholds are set in AUD and shown as approximate local amounts. Exchange rates may vary slightly.
To uphold our commitment to sustainability and a low carbon footprint, your soft, durable sheepskin boots are shipped securely without individual boxes, arriving in perfect condition.
Delivery & Tracking
All orders are sent signature required and include tracking.
Your order leaves our Melbourne factory with Australia Post and is delivered in Canada by Canada Post. Track your parcel at www.canadapost.ca and contact Canada Post directly on 1-866-607-6301 with any delivery issues or changes, for the fastest service.
Please note tracking updates can take 1 to 5 business days to show movement. Sometimes goods arrive at your destination before tracking shows they have left Melbourne, Australia. If you have received a tracking notification, we can assure you the goods have left Melbourne and are travelling your way.
If it has been over 14 days past the estimated delivery time and you have contacted Canada Post and the issue is not resolved, please contact us at info@sheepskinsdownunder.com, quoting your order number and details of the issue.
Customs & Import Duties
Please check Canadian taxes, duties or customs fees for the items you are ordering, as Sheepskins Downunder is not responsible for these costs.
Unclaimed and Rejected Shipments
Please be mindful of your parcel tracking, delivery, correct address and email. If a customer fails to receive their package, provides incorrect information or rejects a parcel and it is returned to Australia, we will charge for our costs, including original shipping, duties paid and return shipping charges.
Our Brands UGG Australia® and Sheepskins Downunder®
Since 1981, we have proudly operated under the brand UGG Australia® in Australia. Visit us at www.uggaustralia.com.au.
Due to trademark restrictions, any product featuring the term "UGG" cannot be shipped internationally. For our global customers, we operate under the brand Sheepskins Downunder®, which you can explore at www.SheepskinsDownunder.com.
All our products are 100% Australian made, tanned and owned, and we proudly run Australia's last remaining sheepskin tannery. This ensures complete Australian traceability of our materials and craftsmanship, upholding the highest standards since our establishment in 1981.