Shipping & Tracking
FREE SHIPPING TO THE USA OVER US $100
Enjoy free shipping on all USA orders over US $100. Orders under US $100 are charged a shipping fee, calculated at checkout.
Dispatch Window: All orders require 1-3 business days from placement until shipping. Please note this can be longer during holiday or sale periods.
Australia Post International Shipping is approximately 4-14 days after dispatch. Most deliveries to the USA arrive within 5 business days after dispatch.
To uphold our commitment to sustainability and a low carbon footprint, your soft, durable sheepskin boots are shipped securely without individual boxes, arriving in perfect condition.
Delivery & Tracking
All orders are sent signature required and include tracking.
Your parcel leaves Melbourne with Australia Post and is delivered in the USA by USPS. Track your order with USPS here. Please contact USPS directly on 1-800-222-1811 with any delivery issues or changes, for the fastest service.
Please note the tracking updates can take 1 to 5 business days to show movement. Sometimes goods arrive at your destination before it even shows they have left Melbourne, Australia. If you have received a tracking notification we can assure you the goods have left Melbourne and are travelling your way.
If it has been over 14 days past the estimated delivery time and you have contacted USPS and the issue is not resolved, please contact us directly, quoting your order number and details of the issue.
Duties & Taxes
USA orders are delivered with duty included and paid. There will be no extra charges on delivery.
Unclaimed and Rejected Shipments
Please be mindful of your parcel tracking, delivery, correct address and email. If a customer fails to receive their package, provides incorrect information or rejects a parcel and it is returned to Australia, we will charge for our costs, including original shipping, duties paid and return shipping charges.
Our Brands UGG Australia® and Sheepskins Downunder®
Since 1981, we have proudly operated under the brand UGG Australia® in Australia. Visit us at www.uggaustralia.com.au.
Due to trademark restrictions, any product featuring the term "UGG" cannot be shipped internationally. For our global customers, we operate under the brand Sheepskins Downunder, which you can explore at www.SheepskinsDownunder.com
All our products are 100% Australian-made, tanned, and owned, and we proudly run Australia's last remaining sheepskin tannery. This ensures complete Australian traceability of our materials and craftsmanship, upholding the highest standards since our establishment in 1981.