Returns & Exchanges
We offer exchanges for incorrect sizes, style, or color changes. If selecting a lower-priced item, a one-year credit note will be issued.
Return Requirements:
- Items must be unworn, in original packaging, with all tags attached.
- Returns must be posted to us in Melbourne, Australia at the buyer's expense.
- We will reship the exchanged item free of charge.
Process:
- Email info@SheepskinsDownunder.com with your order number, style, color & size for exchange.
- Report any discrepancies immediately upon arrival. Returns must be made within 30 days of delivery.
- Items deemed worn will be returned at the buyer’s expense.
Please choose carefully. We do not offer refunds for change of mind. However, you may opt for a one-year credit note instead of an exchange. We do not offer exchanges for socks.
Faulty Products
We provide a 3 mth warranty period on any manufacturing faults, not including reasonable wear and tear, as per ACCC guidelines. Please contact us here to start the process. After we receive images and investigate the details, we will opt to repair or replace the product, where possible, as per ACCC rules. If the goods have left Australia the warranty no longer applies.
Canceling
We reserve the right to cancel any order. If we do not have the product you have requested, we will offer a different product or issue a refund, through the initial payment method.
Reselling
Only 'Authorised Retailers' have the rights to re-sell our products. If you are found to be a re-seller we will reserve the right to cancel your order.
EU Returns
In accordance with EU consumer rights, EU customers may return items within 14 days of receiving the item. Return shipping costs, including items lost or damaged in return transit, are the responsibility of the customer. Order will only be refunded in full, when goods arrive back. Failure to receive item, will default to our standard shipping costs. Shipping Terms
Unclaimed, Refused and Returned Parcels
If a parcel is not collected, is refused, or is returned to us because of an incorrect address or contact details, this is not a return or cancellation. We will charge for our costs, including original shipping, any duties paid and return shipping. We only charge what the courier has charged us.