4-8 Day Express Shipping
Delivery Times
Every Japanese order is sent from Melbourne, Australia by Australia Post International Express. Each parcel is fully tracked and sent signature required. Shipping costs are calculated at checkout.
- Dispatch: 1-3 business days after you place your order
- Delivery: 3-5 business days after dispatch
Regional and rural areas may take a little longer. Dispatch can be longer during holiday and sale periods.
To uphold our commitment to sustainability and a low carbon footprint, your soft, durable sheepskin boots are shipped securely without individual boxes, arriving in perfect condition.
Track Your Parcel
Track with Japan Post (recommended)
Use the tracking number in your shipping confirmation at trackings.post.japanpost.jp. Japan Post gives you the most up-to-date delivery information, and you may be able to update your delivery details or arrange redelivery directly with them.
Australia Post (backup)
You can also track your parcel at auspost.com.au/mypost/track using the same tracking number. Press the Journey tab for full details of your parcel's movement.
Delayed or Lost Parcels
If your parcel has not arrived by the end of the estimated delivery time:
- Check your tracking on the Japan Post website.
- Check your emails (including junk or spam) and your letterbox for missed delivery or redelivery notices.
- Contact Japan Post urgently, quoting your tracking number. They hold your parcel and can act fastest.
Japan Post: 0120 5931 55 (within Japan)
Online: post.japanpost.jp/int/question
- If Japan Post cannot help, contact us at info@sheepskinsdownunder.com with your order number, tracking number and what Japan Post told you.
Your Shipping Emails
Keep an eye on your inbox, and check your junk or spam folder, for these updates:
- Order confirmation from us when you place your order.
- Shipping confirmation from us when your parcel is dispatched, with your tracking number.
- Delivery updates from Australia Post and Japan Post as your parcel travels. These may include delivery times, missed delivery notices and pick-up instructions.
Please read every delivery email and act on it. These updates tell you when your parcel is arriving, or where to collect it if you were not home.
If You're Not Home
All parcels need a signature. If no one is home, Japan Post will leave a redelivery notice and take your parcel to your nearest post office. You can arrange redelivery or collection using the details on the notice.
Parcels are usually only held for about 1 week after the first delivery attempt. Extensions are sometimes possible, so contact Japan Post urgently if you cannot collect your parcel in time.
It is your responsibility to collect your parcel before it is returned to us.
Your Address and Contact Details
Your delivery address, email and phone number are your responsibility. Please check them carefully at checkout. If anything is wrong, email us at info@sheepskinsdownunder.com straight away, before your order is dispatched.
Once your parcel has been dispatched, we are not able to change the address or delivery details for you. You may be able to update them directly with Japan Post.
Customs & Import Duties
Duties and taxes may be charged on delivery. Please check Japan's import rules for the items you are ordering. These charges are not included at checkout and are the customer's responsibility.
Time Limits for Lost Parcels
Tracking records and carrier investigations are only available for a limited time, so please act quickly.
- You must report a lost parcel to us within 15 days of the estimated delivery date. The sooner you contact us, the more we can do.
- After 15 days, our ability to investigate with Australia Post is limited.
- Usually after 2 months from dispatch, tracking records are no longer available and we are unable to investigate or assist with lost parcel claims.
Unclaimed, Refused and Returned Parcels
If a parcel is not collected, is refused, or is returned to us because of an incorrect address or contact details, this is not a return or cancellation. We will charge for our costs, including original shipping, any duties paid and return shipping. We only charge what the courier has charged us.
Our Brands: UGG Australia® and Sheepskins Downunder®
Since 1981, we have proudly operated under the brand UGG Australia® in Australia. Visit us at www.uggaustralia.com.au.
Due to trademark restrictions, any product featuring the term "UGG" cannot be shipped internationally. For our global customers, we operate under the brand Sheepskins Downunder®, which you can explore at www.SheepskinsDownunder.com.
All our products are 100% Australian made, tanned and owned, and we proudly run Australia's last remaining sheepskin tannery. This ensures complete Australian traceability of our materials and craftsmanship, upholding the highest standards since our establishment in 1981.