4-13 Day Express Shipping
Delivery Times
Every order is sent from Melbourne, Australia by Australia Post International Express. Each parcel is fully tracked and sent signature required. Shipping costs are calculated at checkout.
- Dispatch: 1-3 business days after you place your order
- Delivery: usually 3-10 business days after dispatch, depending on your country (see the table below)
- Please note: some countries in the Pacific, Africa and Latin America can take 12-18 business days.
Regional and rural areas may take a little longer. Dispatch can be longer during holiday and sale periods.
To uphold our commitment to sustainability and a low carbon footprint, your soft, durable sheepskin boots are shipped securely without individual boxes, arriving in perfect condition.
Track Your Parcel
Track with your local postal service (recommended)
Once your parcel reaches your country, it is delivered by your local postal service. Use the tracking number in your shipping confirmation on their website (see the table below). Your local postal service gives you the most up-to-date delivery information, and you may be able to update your delivery details or reschedule your delivery directly with them.
Australia Post (backup)
You can also track your parcel at auspost.com.au/mypost/track using the same tracking number. Press the Journey tab for full details of your parcel's movement.
Delayed or Lost Parcels
If your parcel has not arrived by the end of the estimated delivery time:
- Check your tracking on your local postal service's website.
- Check your emails (including junk or spam) for missed delivery or pick-up notices.
- Contact your local postal service urgently, quoting your tracking number. They hold your parcel and can act fastest. Their phone numbers and websites are listed below.
- If they cannot help, contact us at info@sheepskinsdownunder.com with your order number, tracking number and what your local postal service told you.
Delivery Times and Local Postal Services
| Country | Delivery (business days) | Local postal service | Phone | Links |
|---|---|---|---|---|
| Argentina | 5-10 (Standard) | Correo Argentino | 0810 777 7787 (within Argentina) | Track | Contact |
| Bahamas | 9-12 | Bahamas Postal Service | +1 242 322 3344 | Track |
| Bahrain | 5-8 | Bahrain Post | 8000 1100 (within Bahrain) | Track |
| Barbados | 8-15 | Barbados Postal Service | +1 246 436 4800 | Track | Contact |
| Bhutan | 6-10 | Bhutan Post | +975 2 322281 | Track |
| Bolivia | 8-18 | Correos de Bolivia | See tracking website | Track |
| Bosnia & Herzegovina | 5-9 | BH Pošta | +387 33 721 640 | Track | Contact |
| Brazil | 5-9 | Correios | 3003 0100 (within Brazil) | Track |
| Brunei | 4-8 | Brunei Darussalam Post | +673 238 0481 | Track |
| Cayman Islands | 7-10 | Cayman Islands Postal Service | +1 345 949 2474 | Track |
| China | 3-6 | China Post / EMS | 11183 (within China) / +86 10 11183 | Track |
| Colombia | 8-12 | 4-72 (Servicios Postales Nacionales) | +57 601 472 2000 | Track |
| Cook Islands | 4-8 | Cook Islands Post | +682 29 940 | Track |
| Costa Rica | 12-18 | Correos de Costa Rica | +506 2257 8888 | Track | Contact |
| Egypt | 4-7 | Egypt Post | 16789 (within Egypt) | Track | Contact |
| Eritrea | 12-18 | Eritrean Postal Service | +291 1 125 343 | Track | Contact |
| Fiji | 5-9 | Post Fiji | +679 330 2022 | Track | Contact |
| French Polynesia | 6-12 (Standard) | Fare Rata (OPT) | +689 40 48 90 04 | Track | Contact |
| Georgia | 10-15 | Georgian Post | +995 322 24 09 09 | Track |
| Hong Kong | 3-5 | Hongkong Post | +852 2921 2222 | Track | Contact |
| Iceland | 5-9 | Pósturinn | +354 580 1200 | Track |
| India | 5-8 | India Post | 1800 266 6868 (within India) | Track | Contact |
| Indonesia | 3-5 | Pos Indonesia | +62 22 421 8981 | Track | Contact |
| Israel | 10-15 | Israel Post | +972 73 263 3555 | Track |
| Jamaica | 8-15 | Jamaica Post | +1 876 676 6738 | Track | Contact |
| Japan | 3-5 | Japan Post | 0120 5931 55 (within Japan) | Track | Contact |
| Jersey | Varies | Jersey Post | +44 1534 616616 | Track | Contact |
| Kazakhstan | 5-8 | Kazpost | +7 771 191 88 16 | Track |
| Kuwait | 8-12 | Kuwait Post | 1888123 (within Kuwait) | Track | Contact |
| Laos | 4-6 | Lao Post | +856 21 214843 | Track |
| Liechtenstein | 6-9 | Liechtensteinische Post | +423 399 44 44 | Track | Contact |
| Madagascar | 12-18 | Paositra Malagasy | +261 20 222 2445 | Track |
| Malaysia | 4-6 | Pos Malaysia | 1300 300 300 (within Malaysia) | Track | Contact |
| Maldives | 9-12 (Standard) | Maldives Post | +960 737 9411 | Track | Contact |
| Martinique | 8-10 | La Poste | 3631 / +33 810 821 821 | Track | Contact |
| Mauritania | 8-18 | Mauripost | +222 44 33 36 50 | Track |
| Mauritius | 8-18 | Mauritius Post | +230 208 2851 | Track | Contact |
| Mexico | 6-11 | Correos de México | +52 81 8379 9206 | Track |
| Moldova | 12-18 | Poșta Moldovei | +373 22 270 044 | Track | Contact |
| Monaco | Varies | La Poste Monaco | +377 99 99 80 80 | Track |
| Montenegro | 8-11 | Pošta Crne Gore | +382 20 442 657 | Track | Contact |
| Montserrat | 8-18 | Montserrat Postal Service | +1 664 491 2457 | Track | Contact |
| Morocco | 8-11 | Barid Al-Maghrib | 080 200 60 60 (within Morocco) / +212 537 210 202 | Track |
| Nepal | 6-10 (Standard) | Nepal Post | +977 1 4532891 | Track | Contact |
| New Caledonia | 4-8 | OPT-NC | 1000, option 3 (within New Caledonia) | Track | Contact |
| New Zealand | 2-5 | NZ Post | +64 9 977 0102 | Track | Contact |
| North Macedonia | 9-12 | Makedonska Pošta | +389 2 3105 105 | Track |
| Norway | 4-6 | Posten | +47 22 03 00 00 | Track | Contact |
| Oman | 6-10 (Standard) | Oman Post | +968 2417 0444 | Track | Contact |
| Panama | 6-9 | Correos de Panamá | +507 512 7657 | Track |
| Papua New Guinea | 6-10 | Post PNG | +675 305 3700 | Track |
| Paraguay | 12-18 | Correo Paraguayo | +595 21 450 398 | Track |
| Peru | 7-11 | Serpost | +51 1 511 5110 | Track | Contact |
| Philippines | 4-8 | PHLPost | +63 2 8288 7678 | Track |
| Qatar | 3-5 | Qatar Post | +974 4446 4000 | Track | Contact |
| Reunion | 6-14 | La Poste | 3631 / +33 810 821 821 | Track | Contact |
| Samoa | 5-10 | SamoaPost | +685 27640 | Track | Contact |
| San Marino | Varies | Poste San Marino | +378 0549 981020 | Track |
| Saudi Arabia | 4-7 | Saudi Post (SPL) | 19992 (within Saudi Arabia) / +966 11 289 8888 | Track | Contact |
| Serbia | 4-6 | Pošta Srbije | +381 700 100 300 | Track |
| Seychelles | 8-12 | Seychelles Postal Services | +248 4 288 555 | Track |
| Singapore | 3-5 | SingPost | 1800 222 5777 (within Singapore) | Track | Contact |
| South Africa | 6-9 | South African Post Office | 0860 111 502 (within South Africa) | Track | Contact |
| Sri Lanka | 4-7 | Sri Lanka Post | +94 11 232 8301 | Track | Contact |
| Switzerland | 4-8 | Swiss Post | +41 848 888 888 | Track |
| Taiwan | 3-5 | Chunghwa Post | 0800 700 365 (within Taiwan) | Track |
| Thailand | 3-5 | Thailand Post | +66 2 831 3600 | Track | Contact |
| Tonga | 6-9 | Tonga Post | +676 21700 | Track |
| Trinidad and Tobago | 8-11 | TTPost | 800 7678 (within Trinidad and Tobago) | Track | Contact |
| Ukraine | 8-12 | Ukrposhta | 0 800 300 545 (within Ukraine) | Track | Contact |
| United Arab Emirates | 3-6 | Emirates Post | +971 600 599 999 | Track | Contact |
| Uruguay | 8-18 | Correo Uruguayo | 0800 2108 (within Uruguay) | Track | Contact |
| Uzbekistan | 8-10 | UzPost | +998 71 270 3090 | Track |
| Vanuatu | 12-18 | Vanuatu Post | +678 22000 | Track | Contact |
| Vatican City | 15-25 (Standard) | Poste Vaticane | +39 06 6989 0400 | Track | Contact |
| Vietnam | 4-8 | Vietnam Post | 1900 54 54 81 (within Vietnam) | Track |
Delivery times are Australia Post estimates for metro areas and are not guaranteed. Some countries in the Pacific, Africa and Latin America can take 12-18 business days.
Is your country not listed? Please contact your local postal service using the tracking number in your shipping confirmation, or email us at info@sheepskinsdownunder.com.
Your Shipping Emails
Keep an eye on your inbox, and check your junk or spam folder, for these updates:
- Order confirmation from us when you place your order.
- Shipping confirmation from us when your parcel is dispatched, with your tracking number.
- Delivery updates from your local postal service and Australia Post as your parcel travels. These may include delivery times, missed delivery notices and pick-up instructions.
Please read every delivery email and act on it. Your local postal service will use these emails to tell you when your parcel is arriving, or where to collect it if you were not home.
If You're Not Home
All parcels need a signature. If no one is home, your local postal service will leave a notice and take your parcel to your nearest post office or postal pick-up point. They will also email or text you with the collection details.
Parcels are usually only held for 1-2 weeks after the first delivery attempt. Extensions are sometimes possible, so contact your local postal service urgently if you cannot collect your parcel in time.
It is your responsibility to collect your parcel before it is returned to us.
Your Address and Contact Details
Your delivery address, email and phone number are your responsibility. Please check them carefully at checkout. If anything is wrong, email us at info@sheepskinsdownunder.com straight away, before your order is dispatched.
Once your parcel has been dispatched, we are not able to change the address or delivery details for you. You may be able to update them directly with your local postal service.
Customs & Import Duties
Duties, taxes or customs fees may be charged on delivery. Please check your country's rules for the items you are ordering. These charges are not included at checkout and are the customer's responsibility.
Time Limits for Lost Parcels
Tracking records and carrier investigations are only available for a limited time, so please act quickly.
- You must report a lost parcel to us within 15 days of the estimated delivery date. The sooner you contact us, the more we can do.
- After 15 days, our ability to investigate with Australia Post is limited.
- Usually after 2 months from dispatch, tracking records are no longer available and we are unable to investigate or assist with lost parcel claims.
Unclaimed, Refused and Returned Parcels
If a parcel is not collected, is refused, or is returned to us because of an incorrect address or contact details, this is not a return or cancellation. We will charge for our costs, including original shipping, any duties paid and return shipping. We only charge what the courier has charged us.
Our Brands: UGG Australia® and Sheepskins Downunder®
Since 1981, we have proudly operated under the brand UGG Australia® in Australia. Visit us at www.uggaustralia.com.au.
Due to trademark restrictions, any product featuring the term "UGG" cannot be shipped internationally. For our global customers, we operate under the brand Sheepskins Downunder®, which you can explore at www.SheepskinsDownunder.com.
All our products are 100% Australian made, tanned and owned, and we proudly run Australia's last remaining sheepskin tannery. This ensures complete Australian traceability of our materials and craftsmanship, upholding the highest standards since our establishment in 1981.