Shipping policy

Shipping & Delivery

Every order is sent from Melbourne, Australia by Australia Post and is fully tracked. Orders are dispatched within 1-3 business days.

Delivery times, free shipping thresholds, local postal service contacts and tracking details depend on your country. Please see the shipping page for your country:

• Australia
• USA
• UK
• Canada
• France
• European Union
• All other countries

Your Address and Contact Details

Your delivery address, email and phone number are your responsibility. Please check them carefully at checkout. Once your parcel has been dispatched, we are not able to change the address or delivery details for you. You may be able to update them directly with your local postal service.

If You're Not Home

All parcels need a signature. Your local postal service will take your parcel to your nearest post office or postal pick-up point. Parcels are usually only held for 1-2 weeks, so please collect your parcel or contact your local postal service urgently.

Lost Parcels

You must report a lost parcel to us within 10 days of the estimated delivery date. Usually after 2 months from dispatch, tracking records are no longer available and we are unable to investigate or assist with lost parcel claims.

Customs & Duties

Duties, taxes or customs fees may be charged on delivery outside Australia (except the USA, where duty is included). These charges are the customer's responsibility.

Unclaimed, Refused and Returned Parcels

If a parcel is not collected, is refused, or is returned to us because of an incorrect address or contact details, this is not a return or cancellation. We will charge for our costs, including original shipping, any duties paid and return shipping. We only charge what the courier has charged us.

Questions? Email us at info@sheepskinsdownunder.com.

Our Brands: UGG Australia® and Sheepskins Downunder®

Since 1981, we have proudly operated under the brand UGG Australia® in Australia. Visit us at www.uggaustralia.com.au.

Due to trademark restrictions, any product featuring the term "UGG" cannot be shipped internationally. For our global customers, we operate under the brand Sheepskins Downunder®, which you can explore at www.SheepskinsDownunder.com.

All our products are 100% Australian made, tanned and owned, and we proudly run Australia's last remaining sheepskin tannery. This ensures complete Australian traceability of our materials and craftsmanship, upholding the highest standards since our establishment in 1981.